Company Information

Zammad is a web-based, open-source helpdesk and customer support platform designed to streamline communication across multiple channels. Founded in 2016 by Martin Edenhofer, Zammad offers a modern, intuitive interface and robust features to manage customer inquiries efficiently. It supports integration with various communication channels, including email, chat, telephone, Twitter, and Facebook, ensuring all customer interactions are centralized and easily accessible. Zammad is built with Ruby on Rails and JavaScript, leveraging technologies like Elasticsearch for fast search capabilities. The platform is licensed under AGPL-3.0-only, allowing for customization and self-hosting options.