Chatwoot
Alternative to Intercom
Open Source
GitHub
Chatwoot is an open-source customer engagement platform that helps businesses manage conversations across multiple communication channels.
Category: Communication
Company Information
Chatwoot is an open-source, omnichannel customer engagement platform designed to streamline communication across various channels. It consolidates interactions from email, live chat, social media platforms like WhatsApp, Facebook, Twitter, and Instagram, as well as SMS, into a unified inbox. This integration enables support teams to manage all customer conversations from a single interface, enhancing efficiency and ensuring a consistent customer experience across different platforms.
Omnichannel inbox integrating email, live chat, WhatsApp, Facebook, Twitter, Instagram, Telegram, and SMS
Automation rules to streamline repetitive tasks
Canned responses for quick and consistent replies
Team collaboration tools including private notes and conversation assignments
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Chatwoot Tech Stack
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